When a return is possible
When a Return is Possible
We accept returns or exchanges if:
- the product was damaged during delivery
- the item arrived in poor condition
- the wrong product was delivered
We value your trust and take responsibility for every order.
When a Return is Not Possible
According to food safety standards, returns cannot be accepted if the product:
- was opened or unsealed
- shows signs of improper storage after receiving
- lost its commercial appearance due to the buyer
This is necessary for the safety of all customers.
Timeframe
Please inform us about the issue:
WITHIN 24 HOURS AFTER RECEIVING THE ORDER
This helps us resolve the matter quickly.
WITHIN 24 HOURS AFTER RECEIVING THE ORDER
This helps us resolve the matter quickly.
How to Request a Return
- Contact us
- Describe the issue and attach photos
- We will offer:
product replacement
refund
or a bonus for your next order
We always choose the solution that is honest and convenient for you.
refund
or a bonus for your next order
We always choose the solution that is honest and convenient for you.
Return Contacts
- WhatsApp / Phone: +971-XXX-XXX-XXX
- Email: support@kupitut.com